Knowledge management (KM) software supports and promotes an integrated approach to identify, capture, evaluate, retrieve, and share information assets, with a strong focus on how to complete that task. The various assets managed by knowledge management software are text documents, images, audio and video files, and other data types. Knowledge management is used to capture, distribute and effectively use knowledge to make an organization's data and information available to the members of the organization, and its partners and customers.
To get included in the Knowledge Management category, a product should qualify the following:
1. There should be provision to provide a preconfigured open environment for users to comment, share, and reference the supported file types.
2. It should allow history, tagging, and deep search within file names and metadata
3. It should provide integration through APIs to CRM, ECM, and DAM product
4. Proper integration with internal and external information/data repositor
5. It should include social features: tagging, liking, commenting, and rating
It should support the viewing of content for multiple file types
However, many challenges are associated with knowledge management, such as identifying information that meets the "valuable" criteria. Not all information can be classified as knowledge, nor can all knowledge be considered valuable.
People are much curious about what the knowledge management is all about? It is directly related to people's knowledge and how that knowledge can be used to support business and organizational goals? It is not based on technology, but the technology is used to support knowledge management drives.
The process of knowledge management is very much organized and goal-oriented and is directly linked to the strategic goals of the business. It employs knowledge that is relevant, meaningful and practical. Knowledge management is not static but ongoing, not the least because knowledge keeps on changing and needs to be updated, revised and sometimes done away with.
A business needs an application to create, manage and share business knowledge, or if it needs to manage its business intelligence more efficiently, then knowledge management software may be just the thing for that business. Although knowledge sharing is a relatively old concept, it is only now that it is becoming a formalized business practice. Knowledge Management Software assists the process of managing and propping up the storehouse of knowledge by accessing human and organizational capital.
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