4 Critical Features of Knowledge Management System

Over the past decade, the internet has witnessed a substantial growth by empowering itself with various social innovations. These innovations encourage people to collaborate in novel ways, enable them to deal with problems, and empower them to be more competitive. This eases our access to advanced research and improves our ability to create a compelling and meaningful content. As a result, organizations tend to believe the fact that the best knowledge transfer and retention systems are both online and collaborative. 

Knowledge management is a process of gathering, obtaining, creating, and using knowledge by the organizations to gain a competitive edge for growth and prosperity in a globalized economy. However, choosing an effective knowledge management system is both a critical and difficult task. With a countless knowledge management software and systems persisting in the market, each one has its unique features. 

Nevertheless, we will unveil some key features that ideal knowledge management software must possess. 

1. Easy Accessibility 
   One of the major problems faced by companies in the past was that their knowledge management systems have simple features and were optimized for limited web browsers which causes a challenging working environment. Your knowledge management software must be well-optimized for users working on different platforms like mobile phones, desktop computers, tablets, etc.
   
   
2. Integration with Other Applications
   The knowledge management system must have an interface with other applications including Enterprise Resource Management (ERM), Customer Relationship Management (CRM), and Enterprise Content Management (ECM). This will allow businesses to integrate the required information without looking across multiple software applications.
   
   
3. Personalized Approach 
   A tailored knowledge system in an organization enables the staff to customize and configure user-interface based on their individual preferences. With a personalized feature in knowledge management software, the information can be accessed on any hardware platform such as desktop, smartphone, laptop, or tablet, as well as on both the private and public networks.
   
   
4. Facilitate Interactive Communication 
   A smooth communication among employees is a must-have feature of the knowledge management system that supports both internal and external communication. Features like discussion forums, workgroups, instant messaging, blogs, chat rooms as well as hosting and recording online business meetings are highly effective in sharing information, growing their networks and connecting with the knowledge experts. 

These team-based features accelerate project-team activities including document management, decision-making, process tracking, and meeting schedules.

Whether you want a functional level or an enterprise level Knowledge Management Software for your business, evaluate these knowledge management features to leverage the maximum benefits of each feature differently.